Client Intake Paralegal
AJ Murray Legal Services P.C. - Empowering Our Clients From Day One
Are you a highly organized and empathetic professional with a passion for law? AJ Murray Legal Services P.C., a dynamic and client-focused paralegal firm specializing in, Small Claims Court matters, Provincial Offences, Human Rights and Landlord and Tenant Matters, is seeking a dedicated Client Intake Paralegal to join our team. This pivotal role is the first point of contact for some of our prospective clients and plays a critical part in ensuring a smooth and compassionate start to their legal journey.
Key Responsibilities
Initial Client Screening: Conduct thorough initial interviews (in-person and virtual) with prospective clients to gather essential facts, assess the nature of their legal issue, and determine if the matter aligns with the firm's practice areas and current capacity.
Information Management: Accurately input and maintain prospective client data, case details, and conflict checks into the firm's Case Management System (CMS).
Conflict Checks: Perform and document mandatory conflict of interest checks following firm protocols.
Communication: Serve as a compassionate and professional liaison, explaining the firm’s intake process, fee structures, and managing expectations regarding our paralegal’s availability.
File Preparation: Prepare and organize preliminary client files, including intake forms, retainer agreements, and initial correspondence.
Reporting: Track and report on intake metrics, lead sources, and conversion rates to assist the management team.
Qualifications & Requirements
Education: Licensed Paralegal in good standing with the Law Society of Ontario.
Experience: Minimum of 2+ years of experience providing legal services as a Licensed Paralegal.
Technical Skills: Proficiency with legal Case Management Software (e.g., Clio, MyCase.) and Microsoft Office Suite (Word, Excel, Outlook).
Interpersonal Skills: Exceptional communication (written and verbal) and active listening skills. Must possess a high degree of empathy, professionalism, and discretion when dealing with sensitive client matters.
Organizational Skills: Proven ability to multitask, prioritize, and manage a high volume of inquiries while maintaining impeccable attention to detail.
Legal Knowledge: A solid understanding of law firm operations, client confidentiality rules, and ethical standards.
What We Offer
Competitive Salary based on experience.
Benefits Package (Health and Wellness).
Paid Time Off and Firm Holidays.
Opportunity to work in a supportive, collaborative, and professional environment.
Direct involvement in the growth and success of a client-centered practice.
How to Apply
Interested candidates should submit a resumeand a cover letter detailing their relevant experience and why they are the ideal fit for this role to info@ajmurraylaw.ca. Please use the subject line: Client Intake Paralegal Application.
AJ Murray Legal Services P.C. is an Equal Opportunity Employer.